Help Center

Of course, the right fit for you has a lot to do with how you want to use your sandals. For casual wear around town, your house, etc, we like to go with Classics models and the Jerusalem Cruisers. For technical and trail running, as well as that feeling of wearing nothing at all, the Warriors are a good bet for you. If you like hiking, rocky paths, or are looking for something with maximum durability, then go for one of the Goats models, the Mountain Goats or the Old Goats. Whatever you decide, we think you’re going to be stoked!

Our laces are quite tough. The laces should last the life of the sandal and beyond. They may make contact with the ground, however they will not wear out in part because we do not put much pressure down with that part of our feet, and in part because the sole raises the lacing off the ground as it forms to your feet. If there is abrasion to the lace, it is generally cosmetic.

While our sandals are not built specifically for water use, generally a little time in and out of water is not a problem. If you do plan on being in water often, please note that Leather footbeds may change color as they are natural products.

No – The toe plugs are specially molded and counter-sunk so that you don’t even feel them, but they’re super durable. Because they’re flush with the bottom of the sandal, they also last the life of the pair and beyond. There’s no knots or ties in the lace either so the toe strap is pure comfort.

Your Shamma Sandals will start forming to your footprint immediately, but it usually takes around 1-2 weeks to get a good mold to your feet going from a fresh pair. It will continue to settle and become even more comfy in about 3-4 weeks.

JCs form up the quickest, and will noticeably form within days. Warriors take a bit longer due to the density of their soling tread, even though they are thinner. The Classics models all form very quickly, in about a week. The Mountain Goat takes a bit longer to form because of its thickness, so more like 2 or so weeks. You should notice your comfort zone when the sandals begin to “hug” your feet, like your place in the couch when you get comfy, and then you’ll know that the sandals have formed up.

Yes, our soles give you protection without taking away “ground feel”, the sensations from your feet that keep you in touch with what you are running on and how your body is responding. The sole will mold to your footprint with use: your feet compress the soling material, and the entire sole will begin to take the shape of your foot. This makes them more comfortable sandals to wear and gives them a custom fit to your feet.

Yes, they are great for everyday wear. They are built for performance, but that doesn’t just mean running. Walk, hike, or just relax – Shamma Sandals are comfy as well as durable, and you'll find yourself wearing them everywhere!

The goat leather does well in rain and with sweaty feet, etc. However, no leather really loves water. In river conditions or in heavy water conditions where the leather becomes saturated for extended periods, the leather can become slippery until it dries out again. For the most part it handles well even when wet.

The Grip Top is waterproof, and also dries out more quickly. However, it doesn't handle sweat quite as well as the leather.

In both cases, we recommend getting Power Straps if you're planning on being in river conditions and things like that.

Yes! To get started, please send a request email to josh@shammasandals.com with Replacement in the Subject line. Please also include the sandal model and size in the body of the email.

Yes, we do ship internationally!

International Orders:
To our awesome global community: Sorry but we have to charge shipping for international orders. We charge a flat rate in USD. We ship DHL for our international orders, the best service available. It typically takes 3-5 business days for international orders to arrive after shipping out, but can take longer in some cases. This is because we have no control over the Customs process in each country. Although we always complete and ship your order out quickly, we have seen some orders take longer to arrive due to Customs in some countries.

Please also note that we have no control over Duties imposed by your country's Customs office. If you're worried about additional fees, please contact your local Custom's official.

We recommend that you check with your Customs office for more information on processing times. We do all that we can to get your order into your hands as quickly as possible, but unfortunately we can’t control the speed of Customs processing.

If you are concerned about ordering in time for an event or receiving your product as quickly as possible, again we need to say that we do not have any control over the Customs process of your country, even with the best shipping available. We are constantly looking for ways to improve your experience and reduce the cost for you, and this is the best available at the current time. We will continue to look for the best options for you so that you can get out their and enjoy your sandals!