Returns

If you would like to process a return, please fill out the form below.

Sandal Satisfaction Guarantee

We know that ordering footwear online might seem scary. We want to make sure that there's no risk for you to try on a pair of our sandals. That's why we came up with our Worry-Free Guarantee and optional coverage for return shipping. You can return or exchange your sandals in new or gently used condition, no questions asked, if your sandals aren't totally amazing and changing the way you feel about your feet within 30 days. And, now, you can purchase coverage to receive a printable pre-paid return or exchange label from us if you need it. So take a walk, go for a run, and let us know if you need any help adjusting your sandals! If for any reason you find that there is an issue with the quality or construction of your sandals, please reach out. We are dedicated to providing you with the best product and experience possible, and we’ll be happy to help. You can email us at contact@shammasandals.com with any questions you have.

General Sandal Return Policies

Returns and exchanges must be postmarked within 30 days of delivery.

Sandals must be free of mud and debris, and packaged in dry condition. See care instructions below. Never leave your sandals to dry in extreme temperatures, direct heat, sunlight or steam.

Basic care: For rubber soles and ultragrip sandals, cool water, a baby wipe, or windex may be used. For leather footbeds and laces, wipe dust with a dry cloth and we can take care of the rest. Consult our Sandal Care Page or email us for additional instructions.

Please note that modifications to your sandals including cutting the laces, trimming the sandal soles, or other modifications that make the sandals unfit for resale will exclude them from our return policy. Trimming TrailStar and Numa laces make them non-returnable and non-exchangeable. Please do not trim them unless you will be keeping the sandals.

In the case of a full refund, the cost of the product itself will be fully refunded but not the original shipping cost paid by customer. International orders will not be refunded for shipping or duties/import taxes/customs paid at checkout.

You will be responsible for paying for your own shipping costs with your preferred carrier for returning your item unless you have purchased coverage for a return or exchange label. Shipping costs are non-refundable. Shamma Sandals is not responsible for items lost in transit. If you are concerned about your return arriving to us, you should consider using a trackable shipping service or purchasing shipping insurance. Please file a claim with your carrier if your package was not delivered as it should have been.

Regarding replacement and warranty, if any part of the sandals break, please email us at contact@shammasandals.com with photos of the damaged part of the sandals. We will always replace damaged parts due to manufacturing defects. If a part is broken due to normal wear and tear or lack of care, you can always purchase individual parts for repair/replacements on our Parts Page.

Returns for Refund

To return your product for a refund, you can fill out the form above to create a return label or send the sandals to the address below. Please postmark them within 30 days of the date of delivery to ensure their eligibility for a refund/exchange. Make sure the bottom of the soles are free of mud, dirt and debris and wipe down your laces and footbed with a damp cloth or baby wipe. Include a note in the package with your name, order number, and request for a refund. Please write your first and last name on the outside of the package somewhere. Once we receive the package, we will submit your refund. Please let us know if you have any questions.

SHAMMA SANDALS REFUNDS

2575 MISSION ST.

SANTA CRUZ, CA 95060

Exchanges

To exchange your sandals for a different size or model, you can fill out the form above to request a print-out label if you purchased return/exchange coverage, or you can send the sandals with your preferred carrier to the address below using the instructions below. We will cover shipping to you, but you will need to cover shipping the old pair back to us yourself, or through your return label coverage. We will send all exchanges default through USPS Ground unless otherwise requested and paid for. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please go ahead and send the sandals to the address below. Be sure to postmark them within 30 days of the date of delivery to ensure their eligibility for an exchange. Make sure the bottom of the soles are free of mud, dirt and debris. Please include a note in the package with your name, order number, and request for an exchange for another size/type of sandal. If there is a price difference or refund, we will send you an invoice or refund you accordingly. Please write your first and last name on the outside of the package somewhere. Once we receive the package, we will get to work on your exchange and send the new sandals out to you. Please let us know if you have any questions.

SHAMMA SANDALS EXCHANGES

2575 MISSION ST.

SANTA CRUZ, CA 95060

Please note that the following items are non-returnable and non-exchangeable:

Yard Sale Sandals

Special Order Custom Sandals, such as custom toe posts or custom sole shapes

XoSkin Toe Sock Returns

Lexol Leather Products Returns