We know that ordering footwear online might seem scary. We want to make sure that there’s no risk for you to try on a pair of our sandals. That’s why we came up with our Worry-Free Guarantee. You can return or exchange your sandals, no questions asked, if your sandals aren't totally amazing and changing the way you feel about your feet. Even if you wear them outside, you can still return within 30 days of the date of delivery. The 30 day window starts on the date of delivery. If you postmark the package by the 30th day, we will accept it for a refund or an exchange. And now, if you've purchased Free Unlimited Returns through Redo at check-out, your return label will be free!
If for any reason you find that there is an issue with the quality or construction of your sandals, please let us know. We are dedicated to providing you with the best product and experience possible, and we’ll be happy to help. You can reach out to us at contact@shammasandals.com with any questions you have.
In the case of a full refund, the cost of the product itself will be fully refunded but not the original shipping cost paid by customer. International orders will not be refunded for shipping or duties/import taxes/customs paid at checkout.
Please note that modifications to your sandals including cutting the laces, trimming the sandal soles, or other modifications that make the sandals unfit for resale will exclude them from our return policy. Trimming TrailStar and Numa laces make them non-returnable and non-exchangeable. Please do not trim them unless you will be keeping the sandals.
Please note that Shamma Sandals is not responsible for items lost in transit. Please file a claim with your carrier if your package was not delivered as it should have been. We’re sure you’ll be satisfied with our guarantee and our sandals – if you have any questions, ask us! You will be responsible for paying for your own shipping costs for returning your item through standard shipping unless you have purchased free unlimited returns through Redo. Shipping costs are non-refundable.
Please note that we do not have control over the shipping service that you choose to use - if you are concerned about your return arriving to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item, as we do not have control of the shipping service that you use.
Regarding replacement and warranty, if any part of the sandals break, please email us at contact@shammasandals.com with photos of the damaged part of the sandals. We will replace damaged parts due to manufacturing defects. If a part is broken due to normal wear and tear or lack of care, you can always purchase individual parts for repair/replacements on our Parts Page.
To return your product for a refund, you can fill out the form above to create a return label through Redo or send the sandals to the address below. Please postmark them within 30 days of the date of delivery to ensure their eligibility for a refund/exchange. Make sure the bottom of the soles are free of mud, dirt and debris and wipe down your laces and footbed with a damp cloth or baby wipe. Include a note in the package with your name, order number, and request for a refund. Please write your first and last name on the outside of the package somewhere. Once we receive the package, we will submit your refund. Please let us know if you have any questions.
SHAMMA SANDALS REFUNDS
2575 MISSION ST.
SANTA CRUZ, CA 95060
To exchange your sandals for a different size or model, you can fill out the form above to create a return shipping label through Redo and select your new pair, or you can send the sandals to the address below using the instructions below. We will cover shipping to you, but you will need to cover shipping the old size back to us yourself, or through Redo at the link above. We will send all exchanges default through USPS Ground (estimated 3-5 business days) unless otherwise requested and paid for. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please go ahead and send the sandals to the address below. Be sure to postmark them within 30 days of the date of delivery to ensure their eligibility for an exchange. Make sure the bottom of the soles are free of mud, dirt and debris. Please include a note in the package with your name, order number, and request for an exchange for another size/type of sandal. If there is a price difference or refund, we will send you an invoice or refund you accordingly. Please write your first and last name on the outside of the package somewhere. Once we receive the package, we will get to work on your exchange and send the new sandals out to you. Please let us know if you have any questions.
SHAMMA SANDALS EXCHANGES
2575 MISSION ST.
SANTA CRUZ, CA 95060
Yard Sale Sandals
Special Order Custom Sandals, such as custom toe posts or custom sole shapes
XoSkin Toe Sock Returns
Lexol Leather Products Returns