Return within 30 days for a full refund, no questions asked, if your sandals aren’t totally amazing you and changing the way you feel about your feet. The 30 day window starts on the date of delivery. If you postmark the package by the 30th day, we will accept it for a refund. If the laces fail within 90 days, please email us at contact@shammasandals.com with photos of the damaged part of the sandals for a free repair or replacement. Any laces that fail outside of the 90 day window can be purchased at a discount. Please note that the shipping costs for all returns must be covered by the customer. In the case of a full refund, the cost of the product itself will be fully refunded, except for the cost of shipping back to us.
Please note that modifications to your sandals including cutting the laces, trimming the sandal soles, or other modifications that make the sandals unfit for resale will exclude them from our return policy. If you do not track your return, please note that Shamma Sandals is not responsible for items lost in transit. We’re sure you’ll be satisfied with out guarantee and our sandals – if you have any questions, ask us!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note that we do not have control over the shipping service that you choose to use - if you are concerned about you return arriving to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item, as we do not have control of the shipping service that you use. We are not responsible for lost packages if you do not provide a tracking number.
To return your product for a refund, please mail to the address below within 30 days:
Our return address:
Shamma Sandals REFUNDS
2575 MISSION ST.
Santa Cruz, CA 95060
Please include a note in your shipment that includes your name, order number, and a request for a refund.
If you find that you need a different size, send your pair back to us and tell us what size you would like to change to within 30 days. We will send out your new size as soon as we receive your returned pair in good condition. We will cover shipping out if you live in the USA, but you will need to cover shipping the old size back to us. Please note- international customers will need to pay for shipping the new exchanged sandals back to your international address. Please note that for to us send out a new sized pair, your old pair will need to be in like-new condition.
When you send your sandals back to us, be sure to include a note stating your name, order number, and reason for return and we’ll take care of your exchange:
Our exchange address:
Shamma Sandals Exchanges
2575 MISSION ST.
Santa Cruz, CA 95060
Boot Returns:
We accept returns of boots in new condition within 30 days of boot delivery. Return packages can be postmarked on the 30th day from delivery. Boots that are worn or damaged in any way that is not a manufacturing defect will not be accepted for return. Please see our full Return Policy here.
Boot Exchanges:
We accept exchanges of boots in new condition within 30 days of boot delivery. Exchange packages can be postmarked on the 30th day from delivery. Boots that are worn or damaged in a way that is not a manufacturing defect will not be accepted for return. Exchanges may have a 3-8 week processing time due to the handmade nature of the boots. For help with sizing before you order, please reach out to us at contact@shammasandals.com.