Return Policy


OUR WORRY-FREE GUARANTEE

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Satisfaction Guarantee

We know that ordering footwear online might seem scary. We want to take away all your concerns about that. We wanted to make sure that there’s no risk for you to try on a pair of our sandals. That’s why we came up with our Worry-Free Guarantee.

If for any reason you find that there is an issue with the quality or construction of your sandals, please let us know. We are dedicated to providing you with the best product and experience possible, and we’ll be happy to help.

General Returns

Return within 30 days for a full refund, no questions asked, if your sandals aren’t totally amazing you and changing the way you feel about your feet. If the laces fail within 90 days, your sandals can be returned for a free repair or replacement (however, you must pay for shipping costs). Any laces that fail outside of the 90 day window can be purchased at a discount. Please note that the shipping costs for all returns must be covered by the customer. In the case of a full refund, the cost of the product itself will be fully refunded, except for the cost of shipping back to us.

Our return address:
Shamma Sandals RETURNS
780 El Rancho Dr.
Santa Cruz, CA 95060

Wrong Sizes / Exchanges

If you find that you need a different size, send your pair back to us and tell us what size you would like to change to. We will send out your new size as soon as we receive your returned pair in good condition. We will cover shipping out, but you will need to cover shipping the old size back to us. Please note that for to us send out a new sized pair, your old pair will need to be in like-new condition.

When you send your sandals back to us, be sure to include a note stating your name, order number, and reason for return and we’ll take care of your refund:

Our return address:
Shamma Sandals RETURNS
780 El Rancho Dr.
Santa Cruz, CA 95060

Please note that modifications to your sandals including cutting the laces, trimming the sandal soles, or other modifications that make the sandals unfit for resale will exclude them from our return policy. If you do not track your return, please note that Shamma Sandals is not responsible for items lost in transit.We’re sure you’ll be satisfied with out guarantee and our sandals – if you have any questions, ask us!

Returns Shipping

To return your product, please mail to:

Shamma Sandals RETURNS
780 El Rancho Dr.
Santa Cruz, CA 95060

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note that we do not have control over the shipping service that you choose to use - if you are concerned about you return arriving to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item, as we do not have control of the shipping service that you use.

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