OUR WORRY-FREE GUARANTEE

Sandal Satisfaction Guarantee

We know that ordering footwear online might seem scary. We want to take away all your concerns about that. We wanted to make sure that there’s no risk for you to try on a pair of our sandals. That’s why we came up with our Worry-Free Guarantee.

If for any reason you find that there is an issue with the quality or construction of your sandals, please let us know. We are dedicated to providing you with the best product and experience possible, and we’ll be happy to help.

Sandal Returns

General Sandal Return Policies

Return within 30 days for a full refund, no questions asked, if your sandals aren’t totally amazing you and changing the way you feel about your feet. Even if you wear them outside, you can still return within 30 days of the date of delivery. The 30 day window starts on the date of delivery. If you postmark the package by the 30th day, we will accept it for a refund. Please note that the shipping costs for all returns must be covered by the customer. In the case of a full refund, the cost of the product itself will be fully refunded but not the original shipping cost paid by customer. International orders will not be refunded for shipping or duties/import taxes/customs paid at checkout.

Please note that modifications to your sandals including cutting the laces, trimming the sandal soles, or other modifications that make the sandals unfit for resale will exclude them from our return policy. Trimming TrailStar and Numa laces make them non-returnable and non-exchangeable. Please do not trim them unless you will be keeping the sandals. 

Please note that Shamma Sandals is not responsible for items lost in transit. Please file a claim with your carrier if your package was not delivered as it should have been. We’re sure you’ll be satisfied with our guarantee and our sandals – if you have any questions, ask us! You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please note that we do not have control over the shipping service that you choose to use - if you are concerned about your return arriving to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item, as we do not have control of the shipping service that you use.

Regarding replacement and warranty, if any part of the sandals break, please email us at contact@shammasandals.com with photos of the damaged part of the sandals and we will determine if it is a manufacturing defect or normal wear and tear. If clearly a manufacturing defect, we will replace the damaged part. If normal wear and tear or broken due to customer's lack of care, we will direct you to our Parts Page where you can purchase individual parts for repair/replacement.

Returns for Refund 

To return your product for a refund, you can go ahead and send the sandals to the address below. Please postmark them within 30 days of the date of delivery to ensure their eligibility for a refund/exchange. Make sure the bottom of the soles are free of mud, dirt and debris. Include a note in the package with your name, order number, and request for a refund. Please write your first and last name on the outside of the package somewhere. Once we receive the package, we will submit your refund. Please let us know if you have any questions.

SHAMMA SANDALS REFUNDS

2575 MISSION ST. 

SANTA CRUZ, CA 95060

Exchanges

If you find that you need a different size, send your pair back to us and tell us what size you would like to change to within 30 days. We will send out your new size as soon as we receive your returned pair in good condition. We will cover shipping to you, but you will need to cover shipping the old size back to us. We will send all exchanges default USPS Ground (estimated 3-5 business days) unless otherwise requested and paid for. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please go ahead and send the sandals to the address below. Be sure to postmark them within 30 days of the date of delivery to ensure their eligibility for an exchange. Make sure the bottom of the soles are free of mud, dirt and debris. Please include a note in the package with your name, order number, and request for an exchange for another size/type of sandal.  If there is a price difference or refund, we will send you an invoice or refund you accordingly. Please write your first and last name on the outside of the package somewhere. Once we receive the package, we will get to work on your exchange and send the new sandals out to you. Please let us know if you have any questions.

SHAMMA SANDALS EXCHANGES

2575 MISSION ST.

SANTA CRUZ, CA 95060

Boot Return Policy

Boot Returns:
We accept returns of boots in new condition within 30 days of boot delivery. Return packages can be postmarked on the 30th day from delivery. Boots that are worn or damaged in any way that is not a manufacturing defect will not be accepted for return. 

Boot Exchanges: 

We accept exchanges of boots in new condition within 30 days of boot delivery. Exchange packages can be postmarked on the 30th day from delivery. Boots that are worn or damaged in a way that is not a manufacturing defect will not be accepted for return. Exchanges may have a 3-8 week processing time due to the handmade nature of the boots. For help with sizing before you order, please reach out to us at contact@shammasandals.com.

Accessories Return Policy

XoSkin Toe Sock Returns: 

XoSkin Toe Socks are final sale and non-returnable and non-exchangeable.

CorrecToes Returns:

Return within 30 days for a full refund, no questions asked, if your CorrecToes aren’t totally amazing you and changing the way you feel about your feet. The 30 day window starts on the date of delivery. If you postmark the package by the 30th day, we will accept it for a refund. 

Lexol Leather Products Returns:

Lexol Leather Products (Cleaner and Conditioner) are final sale and non-returnable and non-exchangeable.

Achilles Armor Returns:

Return within 30 days for a full refund, no questions asked, if your Achilles Armor aren’t totally amazing you and changing the way you feel about your feet. The 30 day window starts on the date of delivery. If you postmark the package by the 30th day, we will accept it for a refund. 

Power Strap Returns:

Return within 30 days for a full refund, no questions asked, if your Power Straps aren’t totally amazing you and changing the way you feel about your feet. The 30 day window starts on the date of delivery. If you postmark the package by the 30th day, we will accept it for a refund.